Roylemoveu are an independent family business with over 35 years’ experience in residential sales (combined years of over 75 years) and over 10 years in the lettings industry. Having watched the sales & lettings markets undergo considerable changes over the recent years with fast moving technology and the way some clients prefer to do business we have launched in addition to our traditional services roylemoveu.co.uk a completely on line sales and lettings service.
The family team and directors consist of David & Sheila husband and wife and their twin daughters Rebecca & Deborah Royle, and supported by an experienced team, who are all very excited about the launch of this exciting and innovative new brand and look forward to helping our customers follow their dream to a new home.
What are you waiting for get in touch today…request a valuation on line or call 01253 978755
In-house Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.